Troubleshooting Guides
Having issues with your internet filtering? Find solutions to common problems with step-by-step troubleshooting instructions.
Common Issues
DNS Changes Not Taking Effect
Your DNS filtering isn't working even after changing settings. Learn how to flush caches and verify DNS propagation.
BeginnerInternet Slowdown After Filtering
Your connection feels sluggish after implementing filtering. Identify and fix performance bottlenecks.
IntermediateLegitimate Sites Being Blocked
Important websites are being blocked incorrectly. Learn how to whitelist sites and adjust filter sensitivity.
BeginnerChild Bypassed Filter
Discovered your child found a way around filtering. Close common bypass methods and strengthen protection.
AdvancedForgotten Admin Password
Lost access to router or filtering software. Recover or reset admin credentials safely.
IntermediateQuick Diagnostic Tips
🔍 Verify DNS Settings
Check that your DNS servers are correctly configured on both router and devices.
nslookup example.com🔄 Restart Devices
Power cycle your router, modem, and affected devices to clear temporary issues.
🧹 Clear Browser Cache
Old cached DNS entries can interfere with filtering. Clear browser data and DNS cache.
🧪 Test Different Devices
Check if the issue occurs on multiple devices to determine if it's network-wide or device-specific.
Still Can't Solve It?
If these guides don't resolve your issue, we're here to help. Check our FAQ or contact us directly.